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Privacy Policy

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Introduction

At myeden Pty Ltd (ACN 662 959 239), we respect your right to privacy and are committed to protecting your personal information.

We are required to handle your personal information in accordance with the Australian Privacy Principles (the APPs) contained within the Privacy Act 1988 (Cth) (the Act) and other applicable privacy and health records laws, such as Health Records Act 2001 (Vic).

This Privacy Policy applies to personal information (defined by the Act). It describes how myeden and its related bodies corporate will collect, use, disclose and store your personal information.

This information explains how we comply with Australian privacy principles. myeden’s compliance with Australian privacy principles comprises:

• a commitment to compliance with privacy requirements
• a policy and approach to privacy;
• technology systems that are in place; and
• our people and the training and education we undertake.

At myeden, one of our main priorities is the privacy of our customers and site visitors. This Privacy Policy describes the types of information that are collected and recorded by myeden and how that information is used. We collect and use personal information only to the extent permitted by law, particularly the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our website may from time to time contain hyperlinks to third party websites that are not managed by us, and therefore, are not subject to this Privacy Policy.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at help@myeden.com.

What is personal information?

‘Personal information’ referred to in this Privacy Policy consists of any information or opinion that identifies you or that will enable your identity to be reasonably ascertained. Personal information can include your name, contact details such as your residential or postal address, email address, date of birth or your telephone number and information about your health and any medical conditions. The personal information that we collect is primarily related to our services and their use. Sensitive information is a subset of personal information and includes a person’s health information and includes information about your prescriptions and your prescribing doctor. Personal information also includes your credit card details and bank account details and similar information needed to complete the purchase of our services. Unless otherwise specified, a reference to “personal information” in this policy means both personal information and sensitive information.

The people with respect to whom myeden collects and stores personal information, are its customers and medical and allied healthcare professionals.

These Privacy Terms and Conditions apply to information that we obtain from you and otherwise acquire through the [myeden.com] website and in the course of performing the myeden services.

Your use of this website does not reveal your identity. If you wish to register for our personalised services, we will ask you for your name and other personal details. You are entirely free to decide whether or not to supply this information. However, if you choose not to provide your personal information to us, this may affect our ability to provide personalised products and services to you.

By providing personal information and/or continuing to engage with myeden, you consent to your personal information being collected, used and disclosed in accordance with this Privacy Policy.

Collection of information

Each time you visit our website, our web servers automatically save the name of your browser and operating system, your IP address, your Internet Service Provider, the website from which you accessed our website, the webpages you visit while with us and the date and time you spend on our website. myeden servers save this information primarily for the purpose of evaluating anonymous or de-identified data sets for statistical purposes. Personal information may be collected through our website, telephone enquiries or adverse reaction reports.

We will try to collect your personal information directly from you, unless it is unreasonable or impracticable to do so. We will only collect sensitive information (including health information) with your consent. We collect personal information through various means including our online forms, email and phone contact and review of your medical records.

Cookies

We may from time to time use cookies. Cookies are small data files which are placed on your computer by web servers when you visit certain websites. This website uses cookies to allow us to identify regular visitors and collect information about usage of the website. Cookies in and of themselves do not personally identify users, although they do identify a user’s browser. Most browsers are set to accept cookies automatically. If you choose to do so, note that some parts of the Site may not function properly.

We will only collect personal information that you provide us and you are entirely free to decide whether or not to supply this information. If you contact us, personal information about you may be collected. Personal information that may be collected about you includes: your name and contact details, and other details about you that might be relevant, such as your age, gender and medical condition and/or medical treatment.

Use of information

myeden may use personal information for the primary purposes for which it is collected or for other related purposes that are permitted by law including, where applicable to facilitate you receiving your prescription medicine; maintaining a record of the myeden services you acquire, product purchase history, reminding your of repeat prescriptions, and to comply with our reporting obligations to relevant regulatory authorities like the Therapeutic Goods Administration.

This information will also be used to monitor, assess and improve our products and services; to provide further information regarding our products or services (including advice provided by a medical practitioner) that you have requested; to provide you with material on our activities and information on our services that may be of interest to you, which you are entitled to opt out of receiving at any time; to notify you of matters that we are required by law to notify you of (e.g. product recalls); monitoring and reviewing our compliance with relevant regulations and codes of conduct; and generating customer lists for the purposes of market research.

We may use personal information supplied by those who assist us in providing the myeden services. Sometimes we use other organisations (service providers) to help us provide our services and improve them, including dispensing your orders, delivering them and providing emails or texts so you can track your order, sending letters and marketing material, carrying out market research and helping us to analyse anonymous information about customers.

For one or more of the above purposes, myeden may disclose your personal information to: service providers within Australia, including a dispensing registered pharmacist who will dispense our products under prescription and prescribing doctors as well as regulatory authorities, within or outside of Australia, as required by law. Our staff and service providers who handle or obtain personal information are subject to obligations of confidentiality and privacy under the Privacy Act 1988 (Cth), any applicable privacy laws and this Privacy Policy.

We may communicate on your behalf with and/or provide information to Services Australia (the agency) and/or Department of Veterans’ Affairs (DVA), and by accepting these terms and signing the specific consent available that you find here: [https://app.myeden.com/eServices-Authorisation], you thereby authorise us to provide that information to those entities. The purpose of any such communication will be to obtain from them the specific information needed to be able to process any concession or rebate to which you may be entitled when purchasing our products.

Where we need to share information with our service providers, we give them only the minimum amount they need to provide services to us and you. Those we share your information with are not allowed to use it to try to sell their own services to you. We require that they all be bound by privacy policies that at a minimum mirror ours.

Protection of information

Our staff and service providers who handle or obtain personal information are subject to obligations of confidentiality and privacy under the Privacy Act 1988 (Cth), any applicable privacy laws and this Privacy Policy.

We secure our physical facilities and employ data security technology. We use encryption to transfer Personal Information and an authentication service for usernames/passwords. Despite this, the security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. We cannot accept responsibility for misuse or loss of, or unauthorised access to, Personal Information where the security of information is not within our control.

We use various systems and services to safeguard the personal information we store and use, as part of our business systems and processes. Like many companies, these systems and services may be international in operation and include other companies or entities overseas. They may also be provided by other people and organisations assisting us with services, located both in and outside Australia. When we pass on or share your personal information in this way, we take steps to ensure it is treated in the same way that we would treat it. We do our best to keep records of personal information up to date and accurate and not to keep personal information that is no longer needed. We sometimes have to pass on your personal information to third parties for legal or safety reasons or other special circumstances.

myeden will not publicly disclose your personal information without your consent. We are not in the business of selling Personal Information. However, we reserve the right to disclose some of your personal information to our affiliates and third-party organisations, who assist us in providing our products and services or hosting/maintaining the solution/website. We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

myeden will otherwise only release your personal information to third parties if such disclosure is required by law, including if pursuant to judicial or other government subpoenas, warrants, or orders or is necessary to protect myeden’s safety, rights or property or those of its employees.

We take reasonable care to determine that the third parties described above with whom we work and to whom we may provide Personal Information will protect the confidentiality of Personal Information and have systems in place to do so. However, we cannot guarantee that these third parties will in every instance apply the degree of diligence and vigilance in maintaining the confidentiality of Personal Information to the extent that we do. We have appointed a data protection officer to oversee the management of this Privacy Policy, who is assisted by internal and external advisors and can be contacted at privacy@myeden.com

Storing and Disclosing your personal information

Online Privacy Policy Only

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect on myeden. This policy is not applicable to any information collected offline or via channels other than this website.

Amendments to Privacy Policy

This Privacy Policy was last updated on 12 October 2022. If there will be any update, amendment, or changes to our Privacy Policy then these will be posted on this page. We reserve the right to amend this Privacy Policy at any time. Visitors to this website are responsible for consulting this page on a regular basis to inform themselves of any amendments that may have been made. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.

Opt-out

You may opt to not have us collect and/or process their Personal Information. This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services they access with or through us.

Personal Information Access and Correction

You have a right to access your personal information that we hold, with some exceptions as allowed by law, which you can do by emailing privacy@myeden.com. We reserve the right to charge a reasonable fee for the provision of this information. We recommend that, if there are any errors in your personal information, that you let us know, and we will take reasonable steps to update it.

We may be required to delete or remove Personal Information such as where you request us to do so (in which case we may not be able to provide to you our services) or processing of the Personal Information breaches the Australian Privacy Principles or Australian Privacy Act 1998 (Cth).

Your Account

If you use the myeden, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Consent

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