Preparing for your consultation

Welcome. We’re excited to support you in your exploration of natural therapies.

Please make sure you tell your doctor about any pre-existing medical conditions, and any medications and supplements you are taking.  

We encourage you to take the time to read through the questions and answers we’ve put together for you ahead of your consultation with your doctor.

What type of consultation can I choose?

You have the option of booking a phone or video consultation.

Phone consultation: You will receive a phone call from a mobile number or private number at the time of your consultation.

Video consultation: You will receive an email with a link to access your video consultation.

The doctor hasn’t called, what do I do?

If the doctor is running more than 20 minutes late, you will be notified by SMS.

You will have the option to reschedule or keep your appointment time.

The video link isn’t working, what do I do?

If you are having trouble accessing your appointment, please contact for support and to reschedule.

I missed my appointment, what do I do?

Please contact our team at and we will assist you in rescheduling another appointment. If you booked with an independent clinic, please contact the clinic directly.

How do I know if I’m eligible for plant-based medicine?

During your consultation, the health professional will assess your condition, medical history and a range of other factors to determine your eligibility for plant-based medicine. 

What happens if I am not approved for plant-based medicine?

Patients are not guaranteed access to treatments. There are a number of factors that your doctor will consider when assessing your suitability for medicinal alternatives. These will include your condition, symptoms, current or past medications, medical history, eligibility, whether you are pregnant or planning to conceive, and any other relevant factors. If you are not deemed suitable for natural therapies, your health professional will advise you on the best course of action for getting the help and treatment you need for your condition.

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